If you are a radiologist manager or hospital administrator, choosing the “right” mobile CT scanner service provider might be a daunting task because you have to consider the service fee, the type of equipment they offer, and the nitty-gritty details of their contract.
To help you choose the right service provider, we compiled a list of things you should always consider.
When we say experience, we are not just referring to the number of years a CT scan engineer has spent to hone his expertise, but also the service provider’s experience in handling a specific model and brand. For this reason, a GE CT engineer with a decade of knowledge may not be the best one to work on a Siemens scanner (and vice versa).
The general rule of thumb is to ask the provider’s “preferred” CT scan brands and models if you want to assess their level of expertise and experience.
Availability of parts
It is advisable to choose a service provider that stocks their own inventory of mobile CT scanner parts. In this way, they won’t have a hard time finding a replacement part in the event that this medical equipment breaks down.
Providers that keep their own replacement parts can help you save money because you don’t have to pay for the shipping cost. Additionally, you don’t have to wait for days, or worse, weeks, just for the parts to arrive on your doorstep.
Simply put, you can avoid additional expenses and prolonged downtime if you partner with a service provider that keeps their own replacement part inventory.
Always choose a provider that offers a customer-focused service, meaning they should maintain an open line of communication, including weekends and holidays. In addition, they should be able to resolve problems (for example, the CT scan needs repair or tune-up) as quickly as possible. Hence, you may want to partner with a local service provider whose engineers live just a short drive from your facility.
Reasonable Service Fee
Opt for a CT scan service provider that offers reasonable service fees and discounts. For instance, some companies offer a discount if you agree to a long-term lease, i.e., a minimum of one year.
Of course, price should not be the only consideration when choosing a provider. Keep in mind that the quality of service trumps all other factors.
Catalina Imaging‘s commitment is to provide your facility with industry-leading mobile solutions to ensure your scanning needs are met. We offer you state-of-the-art technology supported by our dedicated customer service, guaranteeing efficiency when it is needed most.