First and foremost is planning. Although we’d love to be able to provide a unit at a moment’s notice, unlike a car rental company, a mobile CT scanner is a very specialized device that requires extensive logistics to move from site to site. The further in advance you plan your CT rental the better.
Our schedule, like most mobile providers, can get filled months in advance. Once the availability is established, verification of the site suitability should be reviewed. This is one area of expertise that Catalina Imaging is highly experienced. You will be working with an experienced CT engineer that can answer in depth questions regarding electrical requirements, trucking, and siting issues.
When you call with your dates and unit requirements we will provide a quote for your review and approval. This will not lock in the rental, it is only a quote. Once we receive your approval, the next step is to create an agreement to secure your unit.
The agreement secures both parties with pricing and timeframe and will be sent for your approval. After your approval we sign it and send you a copy via email. We are now all set for your mobile CT lease.
As the delivery date arrives, we often arrive a day or two early (at no extra charge) to fully test the unit and fix any issues that may have come up during transport.
The truck driver will put the unit in your specified location, set the trailer up and connect it to power. An engineer from the OEM (original equipment Manufacturer) will come to assist your IT personnel with networking the CT to interface at your site. If you are renting a unit identical to your in-house CT, the OEM engineer may even be able to load your existing protocols (software revision dependent). This will make the transition for your techs seamless.
If any issues with the trailer come up during the rental they will be handled by Catalina Imaging in the fastest manner possible. If any issues with the CT scanner arrise they will be handled by the OEM. All of Catalina Imaging’s units are under full service contracts with the OEM. This ensures you get the the fastest repair and best uptime.
The OEM engineer will schedule with your facility to prep the unit for removal. Your staff will be responsible to remove all patient data. Lastly, you’ll remove all of your items from the unit and perform a final cleaning. A driver will arrive to disconnect the unit from power and pull it from your site.
As a leading mobile CT company, we take pride in our knowledge and even more pride in our customer service. If you have any questions about leasing a unit for your hospital, please don’t hesitate to contact us.