Although there are several very reputable 3rd party service providers available; Catalina imaging has found in the mobile world OEM service is the best choice for us. Due to the nature of our business, moving units all over the US and Canada it is difficult to find reliable coverage in every location. The OEM provides Catalina Imaging and our customers with the highest level of coverage possible at every site. Factory trained engineers backed by multiple levels of support along with a 24/7 call center meet our units to set them up, service them, and take them down. If you already have OEM service on your in-house equipment, the engineer that shows up will most likely be a familiar face. Our units are kept up to date with the most current software level and if a customer needs help they can call anytime for applications or tech support. We keep our overhead low so that we can afford to provide this level of equipment support at a very competitive rate.